ASHMCC Crafts Return Policy

Thank you for shopping at ASHMCC Crafts. We strive to ensure you are completely satisfied with your purchase. If you are not satisfied, we offer a simple return policy for your convenience.

RETURN POLICY:

1. Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase is required for all returns.

2. Non-Returnable Items:
 - Customized or personalized items.
- Clearance or final sale items.

3. Return Process:
 - Contact our customer service team at [email@example.com] to initiate the return process.
- Provide your order number and details of the item(s) you wish to return.
- Once approved, you will receive instructions on how to return your item(s).

4. Store Credit or Exchange:
 - Upon receiving and inspecting the returned item(s), we will issue a store credit or process an exchange, based on your preference.
- Store credit can be used on any future purchase at ASHMCC Crafts.
- Exchanges will be processed for items of equal or lesser value. If the new item is of lesser value, the difference will be issued as store credit.

5. Shipping Costs:
 - Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.

6. Damaged or Defective Items:
 - If you receive a damaged or defective item, please contact our customer service team immediately.
- We will arrange for a replacement or a full refund, including shipping costs, for damaged or defective items.

Thank you for choosing ASHMCC Crafts. We appreciate your business and are committed to providing quality products and excellent customer service.

For any questions or concerns, please contact us at ashley@ashmcc.net.

Best regards,
The ASHMCC Crafts Team

Frequently Asked Questions

What items are eligible for return?

Items must be returned within 30 days of the purchase date, in their original condition, unused, and in the original packaging. Proof of purchase is required for all returns.

Are there any items that cannot be returned?

Yes, customized or personalized items and clearance or final sale items are non-returnable.

How do I initiate a return?

To initiate a return, contact our customer service team at [email@example.com] with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed.

Will I get a refund for my return?

We offer store credit or an exchange for returned items. Store credit can be used on future purchases at ASHMCC Crafts. If you opt for an exchange, it will be processed for items of equal or lesser value. Any difference in value will be issued as store credit.

Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

What if I received a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team immediately at [email@example.com]. We will arrange for a replacement or a full refund, including shipping costs.

How long does it take to process a return?

Once we receive and inspect your returned item(s), we will process your store credit or exchange within 5-7 business days. You will receive an email notification once your return has been processed.

Can I return items bought during a sale?

Items bought during a sale can be returned for store credit or exchange, unless they are marked as final sale items, which are non-returnable.

Can I return items without the original packaging?

To be eligible for a return, items must be in their original condition and packaging. Without the original packaging, the item may not be eligible for return.

Can I exchange an item for a different product?

Yes, exchanges can be made for items of equal or lesser value. If the new item is of lesser value, the difference will be issued as store credit.

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